Whether you sell business-to-consumer (B2C) or business-to-business (B2B) or both, Datum Connect lets you run your entire eCommerce business more efficiently —including your web store, order fulfilment, integration into your accounting system and your customer relationship management software. Datum Connect also enables you to deliver an intuitive experience to your customers, while better managing and growing your business within a single system.

Many web design companies offer shopping carts that are template oriented, but when it comes to ROI and result oriented marketing driven eCommerce solutions, Datum Connect is the best option available. The combination of our programming expertise, open integration platform, awarding winning support and search engine optimisation tools brings unparalleled results to your eCommerce websites.

Every business is different. Successful shopping carts should be designed to suit the processes and business rules of each company.

Features & Benefits

• Create your own customised design
  Work with our designers to create a website with functions that we know work to deliver a fantastic result for you.
• Content Management
  Once your web site is completed you can easily make changes yourself with a simple online tool. No web site experience necessary.
• Search Engine Optimisation & Reporting tools
  Useful tools and information on how well your website is performing and what your competitors are doing.
• Integration options
  Save your business time and money by integrating your website with a number of systems, including your accounting package, to avoid double data entry.
• Custom Development
  We can develop website components that can be used to meet your business requirements.
• Phone order screen
  Up to 50% of online shoppers may phone in after researching a product because they prefer to call and ask questions, than to book over the phone. Datum Connect's advanced phone ordering screen allows operators to create orders on-behalf of customers with only a few clicks.
• Advanced features
  Coupon codes, gift certificates, inventory control, quantity discounts, wholesale pricing capability, advance freight calculations, products assigned to multiple categories, best sellers list, most popular list, latest products list... to name a few.
• Reporting
  Key KPI reports are customised to suit each company.
• Order fulfilment and tracking
  The sale is only the first part of an eCommerce system. Effective order tracking and fulfilment is critical to manage 100s to 1000s of orders.
• Future proof and learning from the best
  Datum Connect prides itself on researching the best eCommerce retailers to ensure the platform that is created can mirror the attributes of any successful online retailer.
• Online credit card processing
  
  Integrate your website with a payment gateway, saving time and adding security to online payments.  Datum Connect integrate with a number of payment gateways with our preferred partner being DPS Payment Express for online credit card processing.
  
  

Case Studies

Common business problems / challenges and solutions

Competitions, special offers, special promotions, free downloads, news updates, promotional mini sites etc. Can I get these done?
Datum Connect's eCommerce platform can mirror many of the promotions that are offered off-line, making your marketing consistent across all mediums.

Can I allocate different prices to special customers?
Once a customer logs in, different prices, offers and information can be tailored. Alternatively, the information a customer views using a different URL can be customised. e.g. yourdomain.co.nz or yourdomain.com.au. You may want to give different prices to different countries.

I am spending half my time entering website orders into our accounting package.
Depending on your accounting package, website orders can be directly imported into your accounting system.

Stock and prices on the website are out-of-date!
Depending on your accounting package, website product stock levels and prices can be automatically updated.

Is there any way for the website to generate invoices and receipts automatically?
Once an eCommerce order is created, a receipt or invoice can be generated online. The invoice number and reference are then generated by the website.

How can I get orders actioned as soon as they are accepted?
Once an order is made online, multiple emails can be sent to different personnel. Preformatted packing slips, labels and delivery emails are created. The fulfilment teams can get online access to new orders. Depending on your delivery software package, orders can be automatically inserted into this package.

What happens when we need to get back to the customer with changes to the order?
The Datum Connect eCommerce system allows you to edit orders and resend the order. Different payment gateways can offer the ability to charge for additional freight or changes in the order.

What if online stock does not reflect what is in the warehouse?
Depending on your accounting/stock system, stock levels on the website can be automatically updated. If stock is less than 3 or another predefined amount, a message on the website can direct customers to call to confirm if stock is available.

Return on Investment

Questions and Answers

	How long will it take you to complete our website once we have signed up? Vince - Director - Pharmacy Industry
	All websites are different and the time-frame for completion is based on a number of factors such as the amount of custom development involved and how motivated you are. Projects are usually completed within three months. Wayne - Business Consultant - Datum Connect

	How long will it take for me to see a return on investment? Vince - Director - Pharmacy Industry
	We will work closely with you to develop and maximise your online presence and the most effective mix of products, with promotions and specials that will appeal to your target market. Wayne - Business Consultant - Datum Connect.

Will my website be found by Search Engines? Peter - Director - Health Industry

We have many websites that are found on the first page of Google. Our content management is search engine friendly, and allows you to change keywords and meta tags. Our revolutionary Search Magnet tool can pinpoint what areas of your search engine strategy needs attention to get you above your competitors. Industries with intense search engine competition may need extra assistance. David - Technical Support / SEO Specialists - Datum Connect.

	Can you provide training to the staff member managing the website? Vince - Director - Pharmacy Industry
	Our back-end is designed in such a way that it is very user friendly, easy to use and very effective. We will of course provide any training needed. Adam - Customer Support - Datum Connect.